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6 things to look out for when choosing NDIS provider software.

What to look out for when choosing NDIS provider software

6 things to look out for when choosing NDIS provider software.

The National Disability Insurance Scheme (NDIS) was established in Australia to provide support for people with disabilities. With the increase in NDIS participants and providers, there is also an increase in the number of NDIS-specific software. However, with so many options available, it can be difficult to choose the right software for your needs. Here are six things to look out for when choosing NDIS provider software:

Compliance with NDIS

It is important to choose software that is fully compliant with NDIS standards and regulations. Preferable one that is specifically built for the funding model and handles the complex roster rules. That way you are ensured your system is compatible, minimises manual adjustments, and that you meet the reporting requirements set by the NDIS. Systems that have been adjusted to the NDIS funding model can miss critical functionalities or needs.

User-friendly and remote options

Your staff will use the software on daily basis, so make that experience as effortless and smooth as possible. The software should have a user-friendly interface that is easy to use and navigate. This will make it easier for your staff to enter and access client information, and it will reduce the risk of errors, saves time and result in happy staff. Do you provide a lot of remote or in-home services? Make sure you choose a software provider that also has a mobile app. That way staff can access critical information anywhere, anytime and are not dependent on a computer.

Integration with existing systems

If you already have other systems in place, it is important to choose software that can integrate with them. For instance, with your finance or payrolling system. This will help you to streamline your workflows and maintain data integrity when information is moving from one system to another


Having that said, you are best to keep your day-today management of your roster, clients, and employees in one complete system. Look for a system that can handles all your critical client and employee information like service agreements, budgets, documents, and rostering and manages employee roles, timesheets and award interpretation. You avoid losing valuable time by duplication of data entry and you have one ‘source of truth’ for you information.

Data security

NDIS software should have robust security measures in place to protect client data. This includes measures such as encryption, backup and recovery, and access controls. Cloud based is always a good option as changes are saved real time, so you do not have to worry about backups.

Choosing the right NDIS software is crucial for the success of your organisation.


Support and maintenance

It is important to choose software that has good support and maintenance services. Ensure you receive prompt assistance if you encounter any issues and it will help you to keep your software up-to-date and running smoothly. Check if the software provider offers yearly award and funding guide updates and if it includes system updates.

Last but not least, choose a company and service level that fit your business needs. Understand what type of relationship or system suit your organisation. Do you look for a personal connection that sees you as a partner or are you happy with a more transactional approach.

Choosing the right NDIS provider software is crucial for the success of your organisation. By considering these six factors, you can ensure that you select a software solution that meets your needs and helps you to provide the best possible support to your clients.

As an NDIS software provider ourselves at Platform for Care we are always looking for ways to make your life easier and it is our mission to create software that let care providers focus on what they do best: delivering support.  If you want to know more about our all-in-one software or see if we are the right fit for your organisation you can book a free online demo here.